Website terms and conditions of supply

This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms for future reference. We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.


1. INFORMATION ABOUT US

1. NSI (HQ) Limited t/a Scan2Protect operates the website www.scan2protect.com. It is a company registered in England and Wales under company number 5495581 and with our registered office at Unit E Courtyard Business Centre, Lonesome Lane, Reigate, Surrey, RH2 7QT.


2. OUR PRODUCTS

1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2. The packaging of the Products may vary from that shown on images on our site.

3. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available.


3. USE OF OUR SITE

Your use of our site is governed by the Terms and Conditions.


4. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this.


5. IF YOU ARE A CONSUMER

1. If you are a consumer, you may only purchase Products from our site if you are at least 18 years old

2. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


6. IF YOU ARE A BUSINESS CUSTOMER

1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

2. If you have an open credit terms account with us, NSI (HQ) Ltd retains possession and title to the goods until you have paid for the products supplied.

3. If you have sold the product on to a 3rd party and NSI (HQ) Ltd has not been paid for that product, then we reserve the right to be paid under the ‘proceeds of sale’ from your 3rd party sale

4. Any late payment after the invoice is due, NSI (HQ) Ltd reserve the right to accrue interest at 2.5% per annum above the Bank of England base rate on the number of days overdue amount plus applicable debt and administration charges until such time as the outstanding debt is paid.

5. NSI (HQ) Limited reserves the right to cease and desist from selling to your business, if in our view, the conduct and service to the end consumers is deemed unreasonable and/or your business is misrepresenting our products or NSI (HQ) Limited and its employees in any media format.

6. These Terms and our Privacy Policy constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or our Privacy Policy.


7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 7.4.

3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched. The Contract between us will only be formed when we send you the Dispatch Confirmation.

4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this and we will not process your order. If you have already paid for the Products, we will refund you the full amount you have paid as soon as possible.


8. OUR RIGHT TO VARY THESE TERMS

1. We may revise these Terms from time to time in the following circumstances:

  • 1. changes in how we accept payment from you; and
  • 2. changes in relevant laws and regulatory requirements.

2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.


9. YOUR CONSUMER RIGHT OF RETURN AND REFUND

1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in Clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

2. However, this cancellation right does not apply in the case of any made-to-measure or custom-made Products

3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after you receive the Products as per the Consumer Contracts Regulations. Working days means that Saturdays, Sundays or public holidays are not included in this period.

4. To cancel a Contract, please contact us in writing to tell us by sending an e-mail to info@scan2protect.com or by sending a letter to the Customer Services Manager, NSI (HQ) Limited, Unit E Courtyard Business Centre, Lonesome Lane, Reigate, Surrey, RH2 7QT . You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

5. You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. If you returned the Products to us because they were faulty or mis-described, please see Clause 9.6.

6. We refund you on the credit card or debit card used by you to pay.

7. If the Products were delivered to you:

  • 1. you must return the Products to us as soon as reasonably practicable
  • 2. unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us
  • 3. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

8. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Returns policy.

9. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


10. DELIVERY

1. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

2. Delivery will be completed when we deliver the Products to the address you gave us or you collect them from us.

3. The Products will be your responsibility from the completion of delivery or from when you collect the Products from us.

4. You own the Products once we have received payment in full, including all applicable delivery charges.


11. INTERNATIONAL DELIVERY

1. All charges displayed on our site relate to delivery to mainland UK. You will need to contact us at info@scan2protect.com to arrange delivery beyond mainland UK and obtain a price for such delivery. We do not deliver to addresses outside the European Union without prior written agreement.

2. You may place an order for Products from outside the European Union, but this order must be for delivery to an address in the UK without prior written agreement.


12. PRICE OF PRODUCTS AND DELIVERY CHARGES

1. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

3. The price of a Product is generally shown with and without VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

4. The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time and may be included in special offers. To check relevant delivery charges, these will be available at checkout.

5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Products to you at the incorrect (lower) price.


13. HOW TO PAY

1. You can only pay for Products using a debit card or credit card. We accept the following cards: Visa or Mastercard.

2. If you are a Business, we will accept bank transfer.

3. Payment for the Products and all applicable delivery charges is in advance.


14. OUR GUARANTEE FOR THE PRODUCTS

1. We provide a guarantee that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described inClause 14.2 or where the Products are second hand.

2. The guarantee in Clause 14.1 does not apply to any defect in the Products arising from:

  • 1. fair wear and tear
  • 2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party
  • 3. if you fail to operate or use the Products in accordance with the user and product instructions
  • 4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or any specification provided by you.

3. If you are a consumer, this guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

4. If you are a business, you are responsible to any 3rd party customer you have sold our products on to in respect of servicing and maintaining the product. We shall only supply replacement parts under our Warranty terms from the date we delivered to you, the Business.


15. OUR LIABILITY IF YOU ARE A BUSINESS

1. We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

2. Nothing in these Terms limits or excludes our liability for

  • 1. death or personal injury caused by our negligence
  • 2. fraud or fraudulent misrepresentation
  • 3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • 4. defective products under the Consumer Protection Act 1987.

3. Subject to Clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

  • 1. any loss of profits, sales, business, or revenue;
  • 2. loss or corruption of data, information or software
  • 3. loss of business opportunity
  • 4. loss of anticipated savings
  • 5. loss of goodwill; or
  • 6. any indirect or consequential loss.

4. Subject to Clause 15.2 and Clause 15.3 and our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.


16. OUR LIABILITY IF YOU ARE A CONSUMER

1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

2. We do not in any way exclude or limit our liability for:

  • 1. death or personal injury caused by our negligence
  • 2. fraud or fraudulent misrepresentation;
  • 3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
  • 4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • 5. defective products under the Consumer Protection Act 1987

17. EVENTS OUTSIDE OUR CONTROL

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 17.2’.

2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract

  • 1. we will contact you as soon as reasonably possible to notify you; and
  • 2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

18. COMMUNICATIONS BETWEEN US

1. When we refer, in these Terms, to "in writing", this will include e-mail.

2. If you are a consumer

  • 1. To cancel a Contract in accordance with your legal right to do so as set out in Clause 9, you must contact us in writing by sending an e-mail to sales@efoldi.com or by sending a letter to the Customer Service Manager, NSI (HQ) Limited Unit E Courtyard Business Centre, Lonesome Lane, Reigate, Surrey, RH2 7QT. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
  • 2. If you wish to contact us in writing for any other reason, you can send this to us by e-mail to info@scan2protect.com or by pre-paid post to the Customer Service Manager, NSI (HQ) Limited Unit E Courtyard Business Centre, Lonesome Lane, Reigate, Surrey, RH2 7QT.

3. If we have to contact you or give you notice in writing, we will do so by e-mail, phone call or by pre-paid post to the address you provide to us in your order.

4. If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


19. OTHER IMPORTANT TERMS

1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

3. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

5. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

6. If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.